Ensures On Time Technical, Functional & Infrastructure Support based on Customer Requirements

For some of our Customers, based on the support plan, we offer 24*7 remote help desk services. Given that we have global end-users that work in different time-zones, this service is essential for those Customers operating mission critical applications. In order to meet your unique support requirements, our service personnel will be made available on phone and e-mail to resolve any requests that are faced during the day-to-day running of your organization.

Customers have the option to enter into support contracts either with or without service level agreements (SLA). At Godrej Infotech Ltd., we have set up a standard support workflow and have efficient call handling systems along with trained personnel that understand the importance of meeting the stringent service level agreements (SLA) that we set with all our customers.

With Dedicated Resources, GITL will earmark a specific set of people for support, who would put in their efforts specifically and exclusively for that Customer's calls/issues during the contact period, each working day. Alternatively, Customers can opt for the Shared Services Model, where the support resources will put in their efforts for a set of Customers (for similar services) during the services period each working day.

For new Customers, we conduct knowledge transfer and handholding sessions before full fledge support activity begins. This is required to facilitate smooth execution of the support service once the actual support activities start.

For Microsoft & LS Central solutions, we also handle product license subscriptions & renewals for both on-premise & cloud versions.