Buisness Process Consulting | Business Process Management

A Proactive Approach to IT Maintenance & Support

There are many reasons why Managed Support Services is the need of the hour for growing, multi-functional, multi-location organizations. Firstly, with an in-house team, organizations need to spent time and resources towards hiring people, training them, and ensuring that delivery milestones are met. Secondly, knowledge management becomes another function that gets added to the organizations' activities. Many CIO's and CEO's are now convinced that working with professional managed support service companies is a good alternative to the do-it-yourself approach and has several benefits.

Why Select Godrej Infotech?

Shared & Dedicated Support Services
Multi-time zone support windows to cater to the needs of global customers
Proven track record in providing managed support services to global organizations
Professional mindset with a commitment to quality
Compliant with industry standard best practices
Choice of Single & Multi-year contracts

Our Service Offerings

IT Consulting
Help Desk Functions
Application Management
Enterprise Project Management
Enterprise Security
Network Management

SLA based contracts

Customers have the option to enter into support contracts either with or without service level agreements (SLA). At Godrej Infotech Ltd., we have set up a standard support workflow and have efficient call handling systems along with trained personnel that understand the importance of meeting the stringent service level agreements (SLA) that we set with all our customers.

Shared & Dedicated Resources

With Dedicated Resources, GITL will earmark a specific set of people for support, who would put in their efforts specifically and exclusively for that Customer's calls/issues during the contact period, each working day. Alternatively, Customers can opt for the Shared Services Model, where the support resources will put in their efforts for a set of Customers (for similar services) during the services period each working day.

Knowledge Transfer

For new Customers, we conduct knowledge transfer and handholding sessions before full fledge support activity begins. This is required to facilitate smooth execution of the support service once the actual support activities start.